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MyHealthDocuments Member Document Center logo

Give your members the convenience of 24/7 web-based access. Discover a platform that ensures regulatory compliance, lowers costs and improves member satisfaction. Command Direct’s technology will bring your member communication to a whole new level!

Important Notice for NYS Health Plans:

Effective October 1, 2022 MCO's certified under New York State Public Health Law Article 44 are required to offer member's an electronic option for receiving health plan materials.

Your Challenges

Our Solutions

Meeting the new and evolving requirements for Electronic Member Communications


MyHEALTH DOCUMENTS™ portal adheres to current requirements and has the flexibility to adapt to future requirements

Creating and managing a member facing portal with a user-friendly interface


MyHEALTH DOCUMENTS™ is extremely simple to use and completely customizable – both will work to improve the member experience

Increasing print, mail and postage costs


As members opt in to MyHEALTH DOCUMENTS™, costs will be reduced as electronic communications replace costly mailed documents

Understanding and managing expenditures is difficult to manage


With MyHEALTH DOCUMENTS™, detailed reporting will measure activity in order to make business decisions. 

Acquisition       Engagement       Retention

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