About Us
Our roots are in printing and mailing—but our technology is what sets us apart!
From member acquisition to engagement to retention, the Command Direct team is completely plugged in to the challenging deadlines that Health Plans face. Sensitive healthcare communication requires careful management and execution. Command’s technology, equipment and personnel are completely dedicated to solving your problems and streamlining your processes.
OUR CORE VALUES
CUSTOMER FIRST
Always maintaining the highest level of customer support and taking the initiative to meet our client's needs
INNOVATION
Actively developing new solutions and improvements in everything we do
PASSION/COMMITMENT
TEAMWORK
Inspired in heart and mind to move the company forward
Commitment to common goals based on open and honest communication while showing respect and support for each other
LEADERSHIP TEAM
At Command Direct, we have a client first philosophy!
Gary Bolnick
President & CEO
Gary is the President and CEO of Command Direct and oversees the executive management team. His tenure in marketing, strategic development, new product and technology applications development, coupled with his passion and success in sales with new business generation, are the foundation for Command's growth and position in the market place as an industry leader.
Gary's talents include the ability to identify unique needs of organizations, streamline new client implementations, expand Command's product offering, and launch various technology initiatives to support the dynamic needs of Command's clients. Command's ability to create client response-based applications are a result of Gary's dedication to providing the best possible client experience and managing those relationships with care and professionalism.
Gary holds a Bachelor of Sciences in Marketing from Syracuse University.
Dave D'Agostino
Chief Operating Officer
Dave joined the Command Direct team in February 2009 with over two decades of proven industry leadership experience. As Chief Operating Officer, Dave's vision, analytical and interpersonal skills, facilitates the continued support and development of Command Direct's Directors and leadership teams. Dave provides direction and guidance on strategies, making decisions and goal attainment for each group (Finance, Information Technology, Project Management, Client Service and Internal Operations).
His core strengths are team building and designing scalable long term business strategies that are proven to heighten client care during periods of consistent growth. His collaborative approach, one of the tenants of Command Direct's culture, consistently optimizes business objectives and refines goals to promote client-centric efficiencies. Dave's combined strengths and experience are instrumental in keeping Command relevant and a leader in the marketplace.
Valerie Newhoff
Accounting Manager
Valerie joined the Command Direct team in September 2020 with over 20 years of Accounting and Office management experience. As the Accounting Manager, Valerie provides financial leadership to Command and is responsible for managing and overseeing the daily operations of the accounting department, monitoring and analyzing accounting data and producing financial reports and statements. Valerie also enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. In this role Valerie also works closely with Command Direct clients to ensure that budgets, monthly reporting and strategic goals are realized and communicated.
Ursula Pendergast
Director of Data Services and Fulfillment
Ursula joined Command Direct in 2006 and manages the team that processes data, develops automation, postal discounts and fulfillment. Over her years at Command Direct, Ursula has developed a comprehensive system of quality control, procedures and efficiency. Managing this critical component of Command’s production and data management requires strong management and technical skills – both of which Ursula excels at.
Ursula is part of the core management team at Command and contributes to all facets of our product development, procedures and client management
Danny Rivera
Chief Technology Officer
Danny joined Command Direct in November of 2003. He manages a team responsible for design, development and maintenance of information systems including system architecture, client facing applications, web-development and database management. Danny has demonstrated success in assembling and motivating talented technical teams, employing advanced technologies, and creating extremely successful application platforms. Under Danny's direction, the Command application platform was designed from the bottom up to be easily maintainable, configurable and scalable.
Danny and his team have created several proprietary systems that set Command apart:
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Directory Builder - our automated process for creating directories
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Member Service Communication Systems - Our web-based communication process that allows for low cost, responsive communication with our clients members and customers
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Appeals and Grievance Print Processes - Auto-generates print and mail activity for this critical healthcare function. Provider complete on-demand processing and reporting
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Postal Management Tools - Danny's team has developed critical postage management tools that allow Command clients to view activity, savings and on-demand reporting for budgeting and strategic use.
Jeff Knoll
Chief Creative Officer
Jeff joined the Command Direct team in July 2007. As the leader of our creative team, Jeff provides critical creative direction utilizing his tremendous graphic capabilities and understands how to convey corporate messaging through graphics and copy-writing.
Jeff was a key developer of Command's 508 Compliance group and is a leader in the 508 compliance field within the healthcare industry. Jeff has also created 508 training programs and continuously educates our clients in the latest compliance requirements.
Prior to joining Command Direct, Jeff was partner at MMA Advertising. His role focused on developing and managing campaigns as well as new client development.
OUR SERVICES
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Daily Letter Processing
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Call Centers
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Content Management Portal
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Command Storefront
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Member Services Portal
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Report Archival System (RAS)
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Directory Builder
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Command Upload/Download SFTP
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Closed Captioning
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Large Print
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Lab Forms
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Promotional Products
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Convergent
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FHIR
All of our products and services are intended to allow Health Plans to communicate quickly and compliantly with their members and providers. Our team understands HIPAA compliance and follows strict guidelines to ensure that PHI is always kept secure. Plus, our ability to produce all aspects of your job from concept to completion enables us to be more than just a vendor but a true strategic partner.