Kitting & Fulfillment

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Welcome kits that make the right first impression!

Member onboarding sets the tone for the entire relationship. Complex kits, multiple languages, and personalization requirements create operational challenges. Command Direct’s health plan kitting and fulfillment delivers custom-built packets for every member—assembled accurately, delivered on time, and at scale.

Personalized Packets. Precisely Assembled. Reliably Delivered.

THE KITTING CHALLENGE

Complexity and Accuracy

Cost and Waste

Speed and Scale

Compliance Requirements

ADVANCED FULFILLMENT CAPABILITIES

Personalized Assembly

Automated or manual fulfillment tailored to each member’s plan, region, and language.

BOM-Driven Accuracy

Each kit assembled according to client-defined bill of materials (BOM) for 99.9% accuracy

Secure Warehousing

HIPAA-compliant facilities with no storage fees for Command Direct-produced materials.

Web-Based Ordering and Tracking

Real-time visibility into orders, inventory, and delivery status.

Return Mail Integration

Address updates captured automatically to reduce waste.

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Multi-Language and Accessibility Support

Translation, braille, large print, and 508-compliant materials integrated seamlessly.

Complete Kitting Solutions

Welcome Kits: Tailored onboarding packets with ID cards, benefit summaries, and plan-specific materials
Enrollment Packages: Fully personalized packets by channel, region, and plan type
Nurse Packets: Condition-specific outreach kits for care management programs
Sales Kits: Organized agent and broker materials ready for distribution

Measurable Benefits

Enhanced Member Onboarding: Faster activation and higher satisfaction
Operational Efficiency: Eliminate manual errors and scale during peak seasons
Cost Savings: 20-30% postal reduction and zero storage fees
Guaranteed Compliance: HIPAA-compliant handling and CMS-mandated material inclusion

REQUEST A QUOTE

PROVEN RESULTS

99% assembly accuracy

20-30% postal savings

Same-week turnaround during peak periods

Zero storage fees for Command Direct materials

Deliver Welcome Kits Worth Remembering.

Stop struggling with complex assembly, inventory, and compliance challenges.Command Direct ensures every member receives the perfect welcome—accurately assembled, on time, and at scale.