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Postal Management Strategy Services

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Postage is one of the largest and least visible cost drivers in health plan communications. Without a strategic approach, plans overpay on postage, experience inconsistent delivery timelines, and face compliance risk tied to regulatory notice windows.

Command Direct’s postal management strategy services help health plans reduce mailing costs, improve delivery speed, and maintain full CMS and USPS compliance—without disrupting existing workflows.

Postal Strategy Matters More Than Ever

Why Postal Management Matters in Healthcare:

Health plans must balance speed, cost, and compliance across millions of regulated communications each year. A well-designed postal strategy ensures documents are delivered on time, tracked accurately, and mailed at the lowest possible cost while meeting regulatory requirements.

CORE CAPABILITIES

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Presort Analysis & Optimization

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Mail Classification Consulting

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Commingling & Consolidation

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Intelligent Mail Barcodes (IMB)

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Address Hygiene Integration

KEY CHALLENGES WE SOLVE

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Rising Postage Costs

Inefficient mail classes and presort strategies increase spend
Lack of visibility into postage drivers and savings opportunities

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Delivery Speed and Reliability

Inconsistent in-home dates create compliance and member service risk
Limited tracking makes issue resolution difficult

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Compliance Risk

Regulatory delivery windows require documented mail dates
Poor address hygiene increases return mail and delays

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Operational Complexity

Managing postal rules internally requires specialized expertise
Disconnected vendors reduce accountability

Operational & Plan Benefits

Lower Postage Costs
Faster, More Reliable Delivery
Improved Compliance
Greater Visibility and Control

Advanced Capabilities

USPS-compliant workflows and documentation
Real-time postage reporting and dashboards
Integrated with print, mail, and digital delivery services
Nationwide production footprint for faster mail entry
Audit-ready reporting for CMS and state regulators

Perfect for Health Plans That Need:

Lower mailing costs without sacrificing speed
Consistent, trackable delivery for regulated notices
Postal expertise without internal complexity
A single partner managing print, mail, and postal strategy

PROVEN PERFORMANCE

Health plans using Command Direct's postal management strategy services achieve:

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10-20% reduction in annual postage expenses

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Faster and more predictable delivery timelines

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Improved CMS audit readiness

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Fewer undeliverable and delayed communications

Make Postage a Strategic Advantage

Reduce costs, improve delivery, and stay compliant with Command Direct’s postal management strategy services.

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