Starting January 1, 2025, all Medicare Advantage and Part D plans must offer the Medicare Prescription Payment Plan (M3P), a new CMS-mandated payment option that fundamentally changes how members pay for prescription drugs.

In September 2025, CMS announced that it would delay enforcement of the mid-year supplemental benefit notification requirement. While the regulation itself remains in effect, CMS has temporarily paused auditing and penalties associated with the mandate.

Returned mail without a resolution can trigger red flags with CMS auditors. Learn what happens when mail is returned and how plans can be proactive.

Command Direct shares a case study on implementing a return mail management solution for a major Medicare Advantage plan.

The healthcare communication landscape has fundamentally shifted with CMS's 2025 Final Rule. Medicare Advantage organizations now face an era of unprecedented oversight around supplemental benefits.

By implementing a return mail management process, health plans can reduce missed communications and improve member trust.