Command Direct shares an employee spotlight with Dave D'Agostino, Chief Operations Officer. Dave plays a critical role in overseeing the operational teams.

At Command Direct, we have developed the NOTICE Method, a framework that defines the core components of effective communication and supports clarity, actionability, and consistency.  The NOTICE Method provides a foundation for sustainable member engagement that aligns with both regulatory expectations and member needs. It helps plans maintain quality and focus, even as regulatory requirements shift.

Starting January 1, 2025, all Medicare Advantage and Part D plans must offer the Medicare Prescription Payment Plan (M3P), a new CMS-mandated payment option that fundamentally changes how members pay for prescription drugs.

In September 2025, CMS announced that it would delay enforcement of the mid-year supplemental benefit notification requirement. While the regulation itself remains in effect, CMS has temporarily paused auditing and penalties associated with the mandate.

Returned mail without a resolution can trigger red flags with CMS auditors. Learn what happens when mail is returned and how plans can be proactive.

Command Direct shares a case study on implementing a return mail management solution for a major Medicare Advantage plan.