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Automated Print, Mail & Digital Communications for Managed Care 

Health Plan communications are critical. Connecting with your members and providers securely, efficiently and compliantly requires an experienced resource.

PRINT, MAIL & FULFILLMENT SOLUTIONS

PRINTING: SECURELY & EFFICIENTLY

Your communications are as important to us as they are to your members and providers.

DIRECT MAIL &
POSTAGE MANAGEMENT

Leverage our resources, experience & knowledge for the best pricing and postage savings opportunities.

KITTING, FULFILLMENT & RETURN MAIL

Our efficient workflow will ensure accuracy and reduced pricing, as well as maximizing postal discounts.

MEMBER
CARDS

Multiple options for producing and distributing healthplan ID cards—from high quality plastic cards to efficient integrated letter/cards.

MyHEALTH DOCUMENTS™

Give your members the convenience of 24/7 web-based access with a platform that ensures regulatory compliance, lowers costs and improves member satisfaction. 

OUTSOURCE YOUR MAIL ROOM

Leverage the expertise and technology of a company that understands the critical role the mailroom plays for a health plan.

TRANSLATION SERVICES

Maintain compliance with all your health plan documents. Our automated approach and significant translation memory will ensure you materials are completed timely and efficiently.

ADA COMPLIANCE (508)

Our standardized process ensures that your documents and/or website will be remediated quickly, accurately and efficiently.

ALTERNATIVE MEDIA

Maintain compliance for your blind and visually impaired customers with alternative media communications including braille, closed captioning and large print.

MEMBER INCENTIVE PROGRAMS

Leverage our technology, printing and mailing capabilities to reward your members with an easy-to-use member incentive program.

HEALTH PLAN
CALL CENTER

Provide the best patient & member caller experience, while maintaining the HIPAA, HITECH, and Joint Commission standards.

 

PRINTING, MAILING & FULFILLMENT
IS ONLY THE BEGINNING

A Strategic Approach To:

Material development

Optimizing Print & Mail Processes

Maximizing Postal Discounts

Automated triggers to ensure compliance

Critical reporting and analysis

Ongoing consulting services

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Command Direct

delivers millions

of health plan

documents securely

and efficiently

every year!

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ONLINE PORTALS

Our dedicated online portals are built to support the needs of Health Plan organizations. Command Direct's proprietary technology solutions allow for automation, compliance and reporting across all lines of business.

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Platform for Document Management, Version Control, Job Status and Storage

Instant Access to PDFs and Mail Dates for All Outbound Communications

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Customized Storefront for Your Team to Easily Order Materials

Automating the Creation of PDF & Print Provider Directories

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Simplified and Compliant Ordering for Sensitive Materials

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Securely Access Your Files 24/7

DISCOVER OUR SMART SOLUTIONS

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PRINT, MAIL & DIGITAL COMMUNIATIONS

Your communications are as important to us as they are to your members and providers.

FHIR API

Designed to Meet Today's Interoperability Requirements

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DOCUMENT AUTOMATION

Automate Document Distribution from a Single Data Source

PAVE™

A Singular Source
for Provider
Data Accuracy

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MyHEALTH DOCUMENTS™

Give Members 24/7 Access to Their Health Plan Documents

DIRECTORY BUILDER

Automating the Creation of PDF & Print Provider Directories