Language & Accessibility
Empower Every Member. Protect Your Plan.
Accessibility isn’t just about compliance checkboxes—it’s about making sure every member can actually access and understand your information, regardless of vision, language, hearing, or cognitive ability. Command Direct delivers end-to-end alternative format accessibility solutions that help health plans meet Section 508 Compliance, ADA, WCAG 2.1 AA, CMS, and state regulations, while expanding access across diverse member populations.
Alternative Accessible Formats for Truly Inclusive Healthcare Communication
WHY COMMAND DIRECT?
ISO 9001 & ISO 17100 certified translation processes
WCAG 2.1 AA accessibility experts
Trusted partner to national and regional health plans
Proven results supporting accessibility at enterprise scale
ALTERNATIVE ACCESSIBLE FORMATS — ON DEMAND
Command Direct supports a full spectrum of alternative communication formats to ensure every member receives information in the way they need it.
Multilingual Accessible Communications
Accessible PDFs and Structured Documents
Cognitive Accessibility Optimization
Large Print Solutions
Braille Services
The Accessibility Reality
Many health plans focus only on digital remediation, but real accessibility goes far beyond that.
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26% of adults live with a disability that affects how they access information
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Visually impaired members need braille, audio, or large print
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Older populations struggle with small fonts and complex layouts
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Limited English proficiency requires translation and accessible formatting
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Cognitive challenges demand clear structure and simplified design
When these needs aren’t addressed, members are excluded—and plans face legal, regulatory, and reputational risk.
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ADA Compliance (508)
Command Direct has developed a standardized process that matches CMS requirements and is completely based on their specific checklists. All documents are converted and certified using our four-step quality check process that will provide you with the assurance that documents are compliant for member communication.
Document Compliance
Quality Check Process
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Review Documents Received
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Remediation
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Verification
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Evaluation
Website Remediation
Quality Check Process
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Evaluation
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Conversion
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Testing
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End Product
Documents we remediate:
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Member communications and benefit summaries
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Provider directories and formularies
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EOBs and claims statements
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Enrollment materials and applications
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Educational content and member guides
Our standardized process ensures that your documents and/or website will be remediated quickly, accurately and efficiently.
REAL IMPACT FOR HEALTH PLANS
Health plans leveraging Command Direct's accessibility services achieve:
Expanded access for diverse and underserved populations
Stronger CMS and regulatory audit performance
Reduced risk of ADA and Section 508 violations
Improved member satisfaction and trust
Demonstrated leadership in healthcare equity and inclusion