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Health Plan
Call Center

Provide the best patient/member caller experience possible, while maintaining the HIPAA, HITECH, and Joint Commission standards required to ensure patient/member safety and care.

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Multiple US-Based Call Centers

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24/7/365 Answering Service

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HIPAA Compliant

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Reporting and Monitoring

HEALTH PLAN CALL CENTERS
SPEAKING TO YOUR NEEDS

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Improve member/patient experience, increase staff productivity, enhance communication, and see results in your bottom line with these Health Plan and clinical services:

Telephone Answering Service

Appointment setting & confirmations

On-call management

24/7 nurse triage coverage

In-source or outsource our technology and support services

Multiple omnichannels of communication to fit the needs of your members/patients, referral sources, on-call teams, and physicians:

ONESecure: PHI-HIPAA compliant app

Joint commission & HIPAA compliant for all services

Electronic medical record integration

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IN-SOURCE OR OUTSOURCE OUR TECHNOLOGY AND SUPPORT SERVICES

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TELEPHONE ANSWERING
SERVICE

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JOINT COMMISSION & HIPAA COMPLIANT FOR ALL SERVICES

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APPOINTMENT SETTING & CONFIRMATIONS

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ONESecure

PHI-HIPAA COMPLIANT APP

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24/7
NURSE TRIAGE COVERAGE

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ELECTRONIC MEDICAL RECORD INTEGRATION

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ON-CALL
MANAGEMENT

LOCATIONS


Our Call Centers are located throughout the United States!

24/7/365 Answering Services ensure your phones are always answered, your members are taken care of, and the messages are delivered to you the way you want them to.

U.S. Map showing our call center locations