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Health Plan
Call Center

Provide the best patient/member caller experience possible, while maintaining the HIPAA, HITECH, and Joint Commission standards required to ensure patient/member safety and care.

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Multiple US-Based Call Centers

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24/7/365 Answering Service

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HIPAA Compliant

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Reporting and Monitoring

HEALTH PLAN CALL CENTERS

SPEAKING TO YOUR NEEDS

Command Direct is a leading provider of Health Plan focused call center services. We will deliver the best patient/member caller experience possible, while maintaining the HIPAA, HITECH, and Joint Commission standards required to ensure member/patient care and regulatory compliance.

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IN-SOURCE OR OUTSOURCE OUR TECHNOLOGY AND SUPPORT SERVICES

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TELEPHONE ANSWERING
SERVICE

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JOINT COMMISSION & HIPAA COMPLIANT FOR ALL SERVICES

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APPOINTMENT SETTING & CONFIRMATIONS

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ONESecure

PHI-HIPAA COMPLIANT APP

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24/7
NURSE TRIAGE COVERAGE

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ELECTRONIC MEDICAL RECORD INTEGRATION

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ON-CALL
MANAGEMENT

Improve member/patient experience, increase staff productivity, enhance communication, and see results in your bottom line with these Health Plan and clinical services:. 
  • Telephone answering service

  • Appointment setting & confirmations

  • On-call management

  • 24/7 nurse triage coverage

Multiple omnichannels of communication to fit the needs of your members/patients, referral sources, on-call teams, and physicians:
  • In-source or outsource our technology and support services

  • ONESecure: PHI-HIPAA compliant app

  • Joint commission & HIPAA compliant for all services

  • Electronic medical record integration

OUR TECHNOLOGY AND TEAM

We are ready to serve you with a fully customized package tailored to your specific needs.

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Our centers utilize a symmetrical fiber network and redundant power—helping prevent unexpected downtime and overflow.

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A self-service web portal is open for all our clients—allowing for on-demand reporting and KPI tracking.

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HIPAA, Joint Commission, and HITECH compliant call and message delivery solutions that integrate with all electronic medical record systems through HL7.

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Agents are located at
brick-and-mortar sites—
with seamless team communication.

Locations


Our Call Centers are located throughout the United States!

24/7/365 Answering Services ensure your phones are always answered, your members are taken care of, and the messages are delivered to you the way you want them to.

U.S. Map showing our call center locations