Health Plan
Call Center
Provide the best patient/member caller experience possible, while maintaining the HIPAA, HITECH, and Joint Commission standards required to ensure patient/member safety and care.
Multiple US-Based Call Centers
24/7/365 Answering Service
HIPAA Compliant
Reporting and Monitoring
HEALTH PLAN CALL CENTERS
SPEAKING TO YOUR NEEDS
Improve member/patient experience, increase staff productivity, enhance communication, and see results in your bottom line with these Health Plan and clinical services:
Telephone Answering Service
Appointment setting & confirmations
On-call management
24/7 nurse triage coverage
In-source or outsource our technology and support services
Multiple omnichannels of communication to fit the needs of your members/patients, referral sources, on-call teams, and physicians:
ONESecure: PHI-HIPAA compliant app
Joint commission & HIPAA compliant for all services
Electronic medical record integration
IN-SOURCE OR OUTSOURCE OUR TECHNOLOGY AND SUPPORT SERVICES
TELEPHONE ANSWERING
SERVICE
JOINT COMMISSION & HIPAA COMPLIANT FOR ALL SERVICES
APPOINTMENT SETTING & CONFIRMATIONS
ONESecure
PHI-HIPAA COMPLIANT APP
24/7
NURSE TRIAGE COVERAGE
ELECTRONIC MEDICAL RECORD INTEGRATION
ON-CALL
MANAGEMENT
LOCATIONS
Our Call Centers are located throughout the United States!
24/7/365 Answering Services ensure your phones are always answered, your members are taken care of, and the messages are delivered to you the way you want them to.
