
Health Plan
Call Center
Provide the best patient/member caller experience possible, while maintaining the HIPAA, HITECH, and Joint Commission standards required to ensure patient/member safety and care.

Multiple US-Based Call Centers

24/7/365 Answering Service

HIPAA Compliant

Reporting and Monitoring
HEALTH PLAN CALL CENTERS
SPEAKING TO YOUR NEEDS


Improve member/patient experience, increase staff productivity, enhance communication, and see results in your bottom line with these Health Plan and clinical services:
Telephone Answering Service
Appointment setting & confirmations
On-call management
24/7 nurse triage coverage
In-source or outsource our technology and support services

Multiple omnichannels of communication to fit the needs of your members/patients, referral sources, on-call teams, and physicians:
ONESecure: PHI-HIPAA compliant app
Joint commission & HIPAA compliant for all services
Electronic medical record integration


IN-SOURCE OR OUTSOURCE OUR TECHNOLOGY AND SUPPORT SERVICES

TELEPHONE ANSWERING
SERVICE

JOINT COMMISSION & HIPAA COMPLIANT FOR ALL SERVICES

APPOINTMENT SETTING & CONFIRMATIONS

ONESecure
PHI-HIPAA COMPLIANT APP

24/7
NURSE TRIAGE COVERAGE

ELECTRONIC MEDICAL RECORD INTEGRATION

ON-CALL
MANAGEMENT
LOCATIONS
Our Call Centers are located throughout the United States!
24/7/365 Answering Services ensure your phones are always answered, your members are taken care of, and the messages are delivered to you the way you want them to.
