Health Plan
Call Center
Provide the best patient/member caller experience possible, while maintaining the HIPAA, HITECH, and Joint Commission standards required to ensure patient/member safety and care.
Multiple US-Based Call Centers
24/7/365 Answering Service
HIPAA Compliant
Reporting and Monitoring
HEALTH PLAN CALL CENTERS
SPEAKING TO YOUR NEEDS
Command Direct is a leading provider of Health Plan focused call center services. We will deliver the best patient/member caller experience possible, while maintaining the HIPAA, HITECH, and Joint Commission standards required to ensure member/patient care and regulatory compliance.
IN-SOURCE OR OUTSOURCE OUR TECHNOLOGY AND SUPPORT SERVICES
TELEPHONE ANSWERING
SERVICE
JOINT COMMISSION & HIPAA COMPLIANT FOR ALL SERVICES
APPOINTMENT SETTING & CONFIRMATIONS
ONESecure
PHI-HIPAA COMPLIANT APP
24/7
NURSE TRIAGE COVERAGE
ELECTRONIC MEDICAL RECORD INTEGRATION
ON-CALL
MANAGEMENT
Improve member/patient experience, increase staff productivity, enhance communication, and see results in your bottom line with these Health Plan and clinical services:
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Telephone answering service
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Appointment setting & confirmations
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On-call management
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24/7 nurse triage coverage
Multiple omnichannels of communication to fit the needs of your members/patients, referral sources, on-call teams, and physicians:
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In-source or outsource our technology and support services
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ONESecure: PHI-HIPAA compliant app
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Joint commission & HIPAA compliant for all services
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Electronic medical record integration
OUR TECHNOLOGY AND TEAM
We are ready to serve you with a fully customized package tailored to your specific needs.
Our centers utilize a symmetrical fiber network and redundant power—helping prevent unexpected downtime and overflow.
A self-service web portal is open for all our clients—allowing for on-demand reporting and KPI tracking.
HIPAA, Joint Commission, and HITECH compliant call and message delivery solutions that integrate with all electronic medical record systems through HL7.
Agents are located at
brick-and-mortar sites—
with seamless team communication.
LOCATIONS
Our Call Centers are located throughout the United States!
24/7/365 Answering Services ensure your phones are always answered, your members are taken care of, and the messages are delivered to you the way you want them to.
