Health Plan Fulfillment

When it comes to our Health Plan Fulfillment workflow – the process is simple:

Data compliantly uploaded to secure portal or items ordered individually through storefront

Data is cleansed (if necessary) and presorted to ensure lowest postal rates

Inventory managed through our web portal

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upload to cloud icon

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open box icon
written letter icon
icon of warehouse hand truck

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web portal icon

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addressed envelope icon

Items carefully packed in accordance to bill of materials grid

All items produce by Command Direct that need to be held in stock are warehoused at no charge

Return mail workflow (see below) in place to ensure data is updated and pieces can be reused when possible

Return Mail Workflow

A Strategic approach to processing Return Mail.

• Address correction services   • Move updates   • Presorting   • Variable data management   • Intelligent mail barcoding   • Cost-efficient design

Add endorsement to all outgoing envelopes

Mail forwarded by the USPS

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addressed envelope icon

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coding icon

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mailbox icon

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forward and return arrows

Coded with Command's CRC code

Data Collection and Return

For addresses that the USPS can forward:

Command will access, manage and share back that information from the USPS data portal so that client can update their records

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icon of mail being forwarded

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For addresses that come back to Command's PO Box:

The addresses will be entered with a reason code and uploaded to the Command SFTP for clients to update their record

Woman with warehouse in background

Fulfillment
& Return Mail Management

Health Plan

Fulfillment Workflow

Typical Return Mail

Management Process