Kitting, Fulfillment & Return Mail Management
Command Direct can produce your packets on-demand through our electronic programming or assemble items as needed. Either way, our efficient workflow will ensure accuracy and reduced pricing, as well as maximizing postal discounts.
Health Plan
Fulfillment Workflow
Typical Return Mail
Management Process
HEALTH PLAN FULFILLMENT WORKFLOW
Great for... • Welcome Kits • Sales Kits • Enrollment Kits • Nurse Packets
Data compliantly uploaded to secure portal or items ordered individually through storefront
Items/Kits carefully packed in accordance to bill of materials grid
Inventory managed through our web portal
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Data is cleansed (if necessary) and presorted to ensure lowest postal rates
All items produced by Command Direct that need to be held in stock are warehoused at no charge
Return mail workflow (see below) in place to ensure data is updated and pieces can be reused when possible
RETURN MAIL WORKFLOW
A strategic approach to processing return mail
Add endorsement to all outgoing envelopes
Mail forwarded by the USPS
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Coded with Command's CRC code
Data Collection and Return
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For addresses that the USPS can forward:
Command will access, manage and share back that information from the USPS data portal so that client can update their records
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For addresses that come back to Command's PO Box:
The addresses will be entered with a reason code and uploaded to the Command SFTP for clients to update their record