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Kitting, Fulfillment & Return Mail Management

Command Direct can produce your packets on-demand through our electronic programming or assemble items as needed. Either way, our efficient workflow will ensure accuracy and reduced pricing, as well as maximizing postal discounts.

Health Plan

Fulfillment Workflow

Typical Return Mail

Management Process

OUR PROCESS IS YOUR SOLUTION!

Health Plan Fulfillment Workflow

Great for...    • Welcome Kits  • Sales Kits  • Enrollment Kits  • Nurse Packets

Data compliantly uploaded to secure portal or items ordered individually through storefront

Items/Kits carefully packed in accordance to bill of materials grid

Inventory managed through our web portal

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icon of warehouse hand truck

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Data is cleansed (if necessary) and presorted to ensure lowest postal rates

All items produced by Command Direct that need to be held in stock are warehoused at no charge

Return mail workflow (see below) in place to ensure data is updated and pieces can be reused when possible

Return Mail Workflow

A strategic approach to processing return mail

Add endorsement to all outgoing envelopes

Mail forwarded by the USPS

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Coded with Command's CRC code

Data Collection and Return

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For addresses that the USPS can forward:

Command will access, manage and share back that information from the USPS data portal so that client can update their records

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For addresses that come back to Command's PO Box:

The addresses will be entered with a reason code and uploaded to the Command SFTP for clients to update their record