How VNS Health Improved Member Reachability, Efficiency and Cost

 

Returned mail can create far more than postage costs.

 

For health plans, undeliverable mail can mean limited visibility into member reachability, manual research and rework, multiple envelope formats, operational complexity, and compliance exposure.

 

In this webinar from October 2026, Michael Tricomi, Senior Vice President of Operations and Business Strategy at VNS Health, and Gary Bolnick, CEO of Command Direct, take a practical look at how VNS Health turned lessons from a temporary process created during the pandemic into a permanent operating model.

​

What you'll learn:​​

• Identify where returned mail creates costs beyond postage, including labor, rework, and compliance exposure.

• Understand why visibility into undeliverable mail is a member reachability issue, not just an operations issue.

• Explore practical ways to reduce manual handling and simplify returned mail processes.