For every health plan, the mailroom plays a vital role in all areas of business operations. Yet, many are still handled using manual processes, siloed workflows and require a significant investment in equipment and personnel. The result is a lack of connectivity (with employees, members, and providers), and significant cost commitments. COVID has also created additional complications as health plans struggle to cope with in-bound and out-bound mail volumes in a work-from-home environment.
The transition to remote mailroom operations is quickly becoming the preferred approach for many reasons.
Simply, when health plans are removed from the mailroom management process, they can focus on the mission of bringing care to members. The business benefits are dramatic by lowering costs immediately, expediting all processes and overcoming any challenges for those that work from home.