NEWS & UPDATES

Command Direct Expands Health Plan Focused Call Center Operations

Command Direct, a leading national provider of Health Plan communications, is pleased to announce the expansion of its Call Center division.

Due to the rapid growth of its Health Plan focused call center solution, Command Direct has added 3 new locations for expanded capacity. “Now, more the ever, the need for Health Plans to reduce cost, maintain compliance and streamline process is not an option, but a requirement. Command’s dedicated health plan call center offers the highest level of regulatory compliance and efficiency in the industry. In many respects, we are providing the service of a dedicated environment with a shared pricing matrix” stated Gary Bolnick, President of Command Direct.

In 2011, Command Direct developed a national base of call centers specializing in 24/7 coverage for member service, provider outreach, reward programs and integrated solutions. “The dramatic growth we have experienced has created a completely new model for the Health Plan industry. By developing a targeted solution, we have leveraged the common needs of our clients, allowing for a higher level of response, compliance and efficiency. We are truly excited to continue to grow this division, providing a unified communication solution for Health Plans.”

From Open Enrollment to ongoing strategic planning, the Command Direct team is completely plugged in to the challenging deadlines that Health Plans face. Sensitive healthcare communication requires careful management and execution. Command’s technology, equipment and personnel are completely dedicated to solving your problems and streamlining your processes.


For more information visit commanddirect.com/call-center


ABOUT COMMAND DIRECT


For over 25 years, the Command Direct team has developed transformative solutions to help our Health Plan clients be efficient and compliant. Sensitive healthcare communication requires careful management and execution. Command’s technology, equipment and personnel are completely dedicated to solving your problems and streamlining your processes.

MEDIA CONTACT

Jeff Knoll

Command Direct Public Relations and Communications

jeff@commanddirect.com

1-631-753-2630 x 210