In September 2025, CMS announced that it would delay enforcement of the mid-year supplemental benefit notification requirement. While the regulation itself remains in effect, CMS has temporarily paused auditing and penalties associated with the mandate.

Returned mail without a resolution can trigger red flags with CMS auditors. Learn what happens when mail is returned and how plans can be proactive.

Command Direct shares a case study on implementing a return mail management solution for a major Medicare Advantage plan.

The healthcare communication landscape has fundamentally shifted with CMS's 2025 Final Rule. Medicare Advantage organizations now face an era of unprecedented oversight around supplemental benefits.

By implementing a return mail management process, health plans can reduce missed communications and improve member trust.

Command Direct shares a free infographic for health plans to discover why return mail is so costly.

Welcome Kits are complex and must adhere to regulatory requirements, but Command Direct can help. We have experience in strategy, design, printing, fulfillment, mailing, and more.

Health plans can discover why return mail matters and how a structured approach can reduce cost and improve compliance.

Command Direct announced its online portals have earned certified status by HITRUST for information security.

Command Direct Expands Directory Builder Platform for Enhanced Printed and Web-Ready Provider Directories

UM Case Study - This project has been in place for over three years and our team continues to adapt to the ever-changing requirements.

Effective July 14, 2024, the United States Postal Service (USPS) has increased postal rates for various mailing services.

The United States Postal Service (USPS) has announced a recommended rate change that will impact various mailing services and postage rates

At Command Direct, we specialize in postage optimization for Health Plans and TPA’s.

To develop a comprehensive solution, it is first important to identify the potential challenges of UM letter distribution...

As postage rates continue to rise, the benefits of transitioning to electronic noticing for Health Plans become even more apparent.

New York's Medicaid Managed Care Plans are required to offer the option of Electronic Noticing, Multichannel Member Communications

Return mail can be a major headache for Health Plans of all sizes. Here are four simple strategies to reduce return mail for health plans.

Command Direct engages its 10th NY Medicaid/MAP plan for its MyHEALTH DOCUMENTS™ Platform for Electronic Noticing

NY State DOH, Office of Health Insurance Programs has released guidance for Medicaid Managed Care Plans on Enrollee Electronic Notification