For health plans, AEP preparation doesn’t begin when documents go to print. It starts months earlier — with operational planning, data validation, workflow reviews, and production readiness. Every AEP season brings compressed timelines, evolving CMS guidance, high document volumes, and strict delivery requirements. Plans that perform best during AEP are typically the ones that prepare operationally before final materials are approved.

Command Direct announced its online portals have earned certified status by HITRUST for information security.