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ANNOUNCEMENTS
The Medicare Prescription Payment Plan: New 2025 Requirements Create Complex Operational Challenges for Health Plans
Starting January 1, 2025, all Medicare Advantage and Part D plans must offer the Medicare Prescription Payment Plan (M3P), a new CMS-mandated payment option that fundamentally changes how members pay for prescription drugs.
Sep 25, 20253 min read
CMS Delays Supplemental Benefit Mid-Year Notification Requirement: What Plans Need to Know Now
In September 2025, CMS announced that it would delay enforcement of the mid-year supplemental benefit notification requirement. While the regulation itself remains in effect, CMS has temporarily paused auditing and penalties associated with the mandate.
Sep 16, 20253 min read
Return Mail and CMS Audits: What You Don’t Track Can Hurt You
Returned mail without a resolution can trigger red flags with CMS auditors. Learn what happens when mail is returned and how plans can be proactive.
Sep 9, 20252 min read
Transforming Healthcare Communication: How We Cut Return Mail by 50% for a Major Medicare Advantage Plan
Command Direct shares a case study on implementing a return mail management solution for a major Medicare Advantage plan.
Jul 30, 20253 min read
Navigating the New CMS Compliance Landscape: Supplemental Benefits Communication in the Age of Accountability
The healthcare communication landscape has fundamentally shifted with CMS's 2025 Final Rule. Medicare Advantage organizations now face an era of unprecedented oversight around supplemental benefits.
Jul 16, 20255 min read
Outdated Addresses, Broken Trust: Why Data Accuracy Is Key to Member Engagement
By implementing a return mail management process, health plans can reduce missed communications and improve member trust.
Jul 10, 20252 min read
The 2025 USPS Price Hike Is Coming... Here is What Smart Mailers Should Do About It.
The United States Postal Service (USPS) has announced a recommended postal rate change that will impact mailing services.
Jun 3, 20253 min read
Employee Spotlight: Dan Moeller, Director of Data
Command Direct shares an employee spotlight with Dan Moeller, Director of Data. Dan has been a valued team member since 2015.
May 30, 20252 min read
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