Behind every piece of member communication that reaches a mailbox is a team working behind the scenes to make sure it is produced accurately, efficiently, and on time. At Command Direct, Tom Vogelsberg plays a key role in that process as our Print Shop Operator. Tom has been part of the Command Direct team since 2011, gaining experience across several areas of the company before finding his home in the print shop. Over the past 12 years, he has embraced the technology, pr

Behind every successful client relationship is someone who genuinely cares about the people they serve. As a Senior Account Manager at Command Direct, Laetitia has spent years building trusted partnerships by listening, communicating openly, and helping clients navigate even the most challenging projects. Her thoughtful approach and commitment to finding solutions make her a valued resource for clients and teammates alike.

Command Direct shares an employee spotlight of Kelly Mongiello, Senior Account Manager. Kelly plays a key role in helping clients navigate high-pressure situations, including government-mandated deadlines, rebranding initiatives, and acquisitions. By bringing structure, accuracy, and reliability to every project, she helps clients deliver seamless member experiences while reducing operational stress behind the scenes.

Command Direct shares an employee spotlight of Jeff Knoll, Senior Account Manager. Jeff’s dedication to building strong client partnerships and supporting healthcare organizations in today’s fast-moving environment has made him a trusted resource for both clients and colleagues.

Command Direct shares an employee spotlight of Donna Elfers, Director of Client Success. Donna partners closely with Health Plans to address complex operational, regulatory, and member-engagement challenges, with a focus on simplifying workflows and delivering meaningful, compliant communications.

Command Direct shares an employee spotlight with Dave D'Agostino, Chief Operations Officer. Dave plays a critical role in overseeing the operational teams.

Command Direct shares an employee spotlight with Dan Moeller, Director of Data. Dan has been a valued team member since 2015.