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ANNOUNCEMENTS
AEP Readiness Requires More Than Hitting Mail Dates
Meeting mail dates is critical during AEP. But operational readiness involves much more than getting documents out the door. Successful AEP execution depends on coordination across compliance, operations, data management, production, accessibility, and member communications.
7 days ago1 min read
The Best Member Communication Strategies Aren’t Print or Digital — They’re Both
Digital member communications continue to expand across healthcare. But during AEP, print remains one of the most important communication channels health plans rely on. Regulatory requirements, accessibility needs, member preferences, and delivery reliability all contribute to print’s ongoing role in Medicare communications. That doesn’t mean plans should choose between print and digital. The strongest communication strategies combine both.
Jul 271 min read
The Hidden Risk of AEP: Operational Bottlenecks
During AEP, most conversations focus on compliance deadlines. But for many health plans, the biggest challenge is operational throughput. Compressed timelines, last-minute updates, approval delays, and fluctuating document volumes can create bottlenecks that impact production schedules and internal teams. Explore a few operational pressure points that appear almost every AEP season.
Jul 71 min read
AEP Success Starts Earlier Than You Think
For health plans, AEP preparation doesn’t begin when documents go to print.
It starts months earlier — with operational planning, data validation, workflow reviews, and production readiness.
Every AEP season brings compressed timelines, evolving CMS guidance, high document volumes, and strict delivery requirements. Plans that perform best during AEP are typically the ones that prepare operationally before final materials are approved.
Jun 52 min read
Key Strategies for Efficiently Managing AEP Documents
Enhancing your member experience and minimizing the burden on your team requires preparation. View suggestions to streamline the process...
May 21, 20242 min read
Guide to Preparing AEP Documents — Part One: ANOC
The Medicare Annual Notice of Change (ANOC) is a crucial document that beneficiaries receive from their plan each September.
May 14, 20242 min read
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