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ANNOUNCEMENTS
AEP Readiness Requires More Than Hitting Mail Dates
Meeting mail dates is critical during AEP. But operational readiness involves much more than getting documents out the door. Successful AEP execution depends on coordination across compliance, operations, data management, production, accessibility, and member communications.
Aug 171 min read
The Best Member Communication Strategies Aren’t Print or Digital — They’re Both
Digital member communications continue to expand across healthcare. But during AEP, print remains one of the most important communication channels health plans rely on. Regulatory requirements, accessibility needs, member preferences, and delivery reliability all contribute to print’s ongoing role in Medicare communications. That doesn’t mean plans should choose between print and digital. The strongest communication strategies combine both.
Jul 271 min read
Command Direct Scales Multi Site Operations and Technology to Power Health Plan Compliance with CMS Prior Authorization Final Rule (CMS-0057-F)
Expanded production capacity, new automation, extended weekend operations across the company's national footprint, and a newly launched CMS-0057-F Readiness Program give Medicare Advantage, Medicaid, and Qualified Health Plans coast to coast support to meet 72 hour expedited and 7 calendar day standard utilization management timelines.
May 44 min read
Medicare Advantage Print Provider Directory Compliance: Why Operational Controls Matter More Than Ever
Command Direct's Directory Builder helps Medicare Advantage and Medicaid plans generate compliant, accessible directories that improve data accessibility and enhance the overall member experience.
Mar 105 min read
With CMS Poised to Roll Back the Mid-Year Notice Rule, Strategic Member Communication Matters More Than Ever
At Command Direct, we have developed the NOTICE Method, a framework that defines the core components of effective communication and supports clarity, actionability, and consistency.
The NOTICE Method provides a foundation for sustainable member engagement that aligns with both regulatory expectations and member needs. It helps plans maintain quality and focus, even as regulatory requirements shift.
Dec 3, 20254 min read
Transforming Healthcare Communication: How We Cut Return Mail by 50% for a Major Medicare Advantage Plan
Command Direct shares a case study on implementing a return mail management solution for a major Medicare Advantage plan.
Jul 30, 20253 min read
Navigating the New CMS Compliance Landscape: Supplemental Benefits Communication in the Age of Accountability
The healthcare communication landscape has fundamentally shifted with CMS's 2025 Final Rule. Medicare Advantage organizations now face an era of unprecedented oversight around supplemental benefits.
Jul 16, 20255 min read
Command Direct and Impresiv Health Announce Strategic Partnership to Deliver Compliance-Ready Health Plan Communication Solutions
Command Direct announces a strategic partnership with Impresiv Health to Deliver Compliance-Ready Health Plan Communication Solutions
May 9, 20252 min read
Command Direct Achieves HITRUST r2 Certification Demonstrating the Highest Level of Information Protection Assurance
Command Direct announced its online portals have earned certified status by HITRUST for information security.
Oct 21, 20242 min read
Command Direct Expands Directory Builder Platform for Enhanced Printed and Web-Ready Provider Directories
Command Direct Expands Directory Builder Platform for Enhanced Printed and Web-Ready Provider Directories
Sep 4, 20241 min read
Top 10 Challenges of Utilization Management Letter Distribution
To develop a comprehensive solution, it is first important to identify the potential challenges of UM letter distribution...
Mar 21, 20242 min read
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